Dear guests!
Unfortunately, something could always come up that prevents you from taking your holiday for unforeseen reasons. That is why we recommend you take out travel cancellation insurance.
We work very successfully with Europäische Reiseversicherung, which is officially recommended by the Austrian Hoteliers Association (ÖHV) and has put together a special package for “Holidays in Austria”. You can find more information here.

Hotelstorno Plus:

Hotelstorno Premium:

You can take out your travel insurance online. Of course, we are also happy to assist you personally and are available for further information. Do not hesitate to contact us at 0043-6138-2238 or send us an email at

The Ellmauer family

Calculate and take out travel cancellation insurance >>>


Cancellation is free of charge up to 14 days before arrival.
We charge 40% for cancellations 13-10 days before arrival,
70% 9-4 days before arrival, and from 3 days before arrival and for no-shows we charge 100% of the total amount.

If one of the following cases occurs, we will cancel your booking immediately and free of charge:

- Positive Covid-19 Test of you yourself or one of your travel companions (positive test result is required and must be shown)
- In the event of border closure or entry ban into the Gmunden region or exit ban from the home municipality
- Regulatory closure of the hotel
- Travel warning for the federal state of Upper Austria

The General Terms and Conditions (GTC) apply